Brian Bullock
Open to Senior PM, Principal PM, and AI Product opportunities

Brian Bullock

Senior Product Manager | Two-Sided Marketplace | Platform & Operational AI

PM with founder exits and deep experience across consumer and supply-side marketplace products; engagement, onboarding, retention, and AI-enabled workflow platforms.

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About Me

Building Products That Drive Engagement

I care about products where user activation, retention, and onboarding directly determine outcomes and where getting the funnel right makes all the difference.

Senior Product Management

Seasoned PM with a track record of taking 0-to-1 products from concept to production, owning complex roadmaps, and navigating ambiguity in fast-moving organizations.

Multi-Step User Journeys

Deep experience designing onboarding funnels, activation flows, and multi-step experiences, from identity verification to marketplace signup; that reduce drop-off and improve completion rates.

AI-Enabled Product Strategy

Skilled at identifying where AI adds real leverage: pre-decision summarization, pattern surfacing, anomaly detection, and human-in-the-loop routing - not AI for its own sake.

Consumer Product & Two-Sided Marketplaces

Hands-on experience owning both sides of marketplaces; driving consumer activation, retention loops, and growth experimentation while balancing supply-side health and engagement metrics.

API & Platform Thinking

Comfortable in the technical stack, writing clear API specs, collaborating on data models, and building products that play well in a larger platform ecosystem.

Cross-Functional Leadership

Trusted partner to engineering, design, data science, ops, and executives. Translates strategy into actionable sprints while keeping the broader vision in focus.

Beyond the Product Brief

Outside of product work, I am genuinely curious about how systems, technical or human, can be made to work better. That shows up in how I approach poker strategy, how I think about sports analytics, and in the side projects I pick up just to learn something new.

Poker & strategic thinkingSports fan (NFL, NBA, MLB)Electronics & IoT projects
Career Snapshot

Experience at a Glance

Where I've built - and the outcomes that mattered.

18+

Years in Technology

2

Acquired Products (Founder)

18 months

Promoted PM → Senior PM

500+

Property Portfolio Transitioned

Employment

  1. FrontdoorSenior Product Manager2023–Present

    Drive contractor marketplace platform strategy with visibility across service-provider and consumer-side engagement metrics; improved marketplace health and consumer impact.

  2. FrontdoorProduct Manager2021–2023

    Led mobile app re-platform to Flutter, increasing contractor mobile adoption while tying engagement gains to homeowner NPS.

  3. SmartRentProduct ManagerFeb 2021 - Sept 2021

    Self-Guided Tours product; reduced onboarding drop-off by cutting manual identity-verification steps 48%.

  4. Alliance ResidentialSenior Business Systems Analyst2018–2021

    Modernized PropTech systems across a 500+ property portfolio.

Founder Exits

  1. DeliverHereFounder2017–2019

    Founded and owned both sides of a two-sided marketplace; consumer activation, retention loops, and growth experimentation. Acquired by Engrain.

    See project
  2. VendmentFounder2020–2021

    Acquired by InnovativeNOI (PropTech IQ).

    See project

MBA, Marketing · Grand Canyon University · 2018

Featured Work

Featured Products

From acquired consumer products to AI-enabled workflow platforms.

FounderTwo-Sided MarketplaceConsumer ActivationMobile Product

DeliverHere — Two-Sided Apartment Navigation Platform

⭐Acquired Product

A mobile platform connecting delivery drivers and apartment residents; property-specific map data and unit-level guidance that improved outcomes on both sides of the marketplace.

Problem Statement

Last-mile delivery failed at the apartment-community layer: drivers couldn't navigate beyond entrances, and residents had no visibility into when deliveries would actually arrive.

Consumer ProductOCRNotificationsHealthcare UX

Prescription Tracking App Concept

Product Concept

A medication tracking app concept with manual entry, OCR-assisted prescription capture, reminders, calendar views, and notification support.

Problem Statement

Managing multiple prescriptions across refill cycles is error-prone for patients, especially for those on complex medication regimens without dedicated caregiver support.

FounderPropTechVendor DirectoryB2B Marketplace

Vendment — Online Vendor Listing Service

⭐Acquired Product

An online PropTech vendor search platform for apartment owners, developers, and managers (ODMs) to discover PropTech vendors who offer innovative products and services in the industry.

Problem Statement

ODMs did not have a centralized platform to discover and compare PropTech vendors and PropTech vendors needed a centralized platform to showcase their products and services.

AI ProductField ServiceWorkflow OrchestrationAPI Integration

Pre-Visit Intelligence MVP

Featured ProjectAI MVP

Built and deployed an AI-powered MVP that generates technician briefings to improve first-time fix rates and reduce repeat service visits.

Problem Statement

Field technicians arrive on-site without complete context; missing customer history, part availability signals, or risk flags — leading to repeat visits and lower first-time fix rates.

View Case Study
Strengths

Skills & Areas of Expertise

The capabilities I rely on most when building products and leading teams.

Product Strategy

  • Product discovery
  • Consumer engagement & retention
  • User onboarding & activation
  • Roadmapping
  • Prioritization
  • Metrics definition

AI & Workflow

  • Operational AI
  • Human-in-the-loop workflows
  • AI-assisted decision support
  • Workflow automation
  • Process optimization

Technical / Platform

  • API integrations
  • Platform thinking
  • Data-informed product decisions
  • System design collaboration
  • MVP prototyping

Leadership

  • Cross-functional execution
  • Executive communication
  • Customer empathy
  • Team alignment
  • Strategic storytelling
Resume

Want the Traditional Version?

Download my resume for a structured look at my experience, or connect on LinkedIn to learn more.

Download ResumeView LinkedIn
Get in Touch

Let's Connect

Let's connect about product management, AI-enabled workflows, or open opportunities.

Email

brian@brianwithab.com

LinkedIn

Brian Bullock

Response time is typically within 24–48 hours.