Senior Product Manager | Operational AI | Workflow Systems | Contractor Platforms
I build AI-enabled products that simplify complex workflows, improve operational efficiency, and help teams make faster, better decisions.
I care about systems that actually work in the field - where the complexity is real and the margin for error is low.
Seasoned PM with a track record of taking 0-to-1 products from concept to production, owning complex roadmaps, and navigating ambiguity in fast-moving organizations.
Deep experience designing multi-step service workflows - from technician dispatch to contractor onboarding - that reduce friction and improve operational throughput.
Skilled at identifying where AI adds real leverage: pre-decision summarization, pattern surfacing, anomaly detection, and human-in-the-loop routing - not AI for its own sake.
Hands-on experience with home warranty, contractor networks, and field-service complexity - qualifying contractors, managing SLA workflows, and improving first-time fix rates.
Comfortable in the technical stack, writing clear API specs, collaborating on data models, and building products that play well in a larger platform ecosystem.
Trusted partner to engineering, design, data science, ops, and executives. Translates strategy into actionable sprints while keeping the broader vision in focus.
Outside of product work, I am genuinely curious about how systems, technical or human, can be made to work better. That shows up in how I approach poker strategy, how I think about sports analytics, and in the side projects I pick up just to learn something new.
Where I've built - and the outcomes that mattered.
18+
Years in Technology
2
Acquired Products (Founder)
18 months
Promoted PM → Senior PM
500+
Property Portfolio Transitioned
Own contractor marketplace platform strategy; improved supply-side activation and retention.
Led mobile app re-platform to Flutter
Self-Guided Tours product; reduced manual identity-verification steps by 48%.
Modernized PropTech systems across a 500+ property portfolio.
Acquired by Engrain.
See projectAcquired by InnovativeNOI (PropTech IQ).
See projectMBA, Marketing · Grand Canyon University · 2018
From acquired founder products to AI-powered field-service tools.
A mobile navigation platform designed to help delivery drivers navigate complex apartment communities more efficiently using property-specific map data and unit-level guidance.
Traditional GPS platforms often failed to guide drivers beyond apartment entrances, creating delivery delays and poor customer experiences.
An online PropTech vendor search platform for apartment owners, developers, and managers (ODMs) to discover PropTech vendors who offer innovative products and services in the industry.
ODMs did not have a centralized platform to discover and compare PropTech vendors and PropTech vendors needed a centralized platform to showcase their products and services.
Built and deployed an AI-powered MVP that generates technician briefings to improve first-time fix rates and reduce repeat service visits.
Field technicians arrive on-site without complete context — missing customer history, part availability signals, or risk flags — leading to repeat visits and lower first-time fix rates.
The capabilities I rely on most when building products and leading teams.
Download my resume for a structured look at my experience, or connect on LinkedIn to learn more.
Let's connect about product leadership, AI-enabled workflows, or platform opportunities.
Response time is typically within 24–48 hours.